Berlin City Kia VT

"Berlin City offers clients good service"

To the editor:

  We, as many people in the area, were very much interested in the "Cars for Clunkers Program". It seemed for us a perfect opportunity to purchase a new vehicle. We shopped around starting at Berlin City Auto Group Chevrolet garage. We were treated fairly and given several quotes on new cars.

  We decided to drive down state starting in Littleton. We did not get the same treatment. They had so many stipulations including forcing us to finance with them in order to get a deal. Whatever happened to "CASH"? Some were not even willing to talk to us when we mentioned "clunkers". A few dealers flat out did not even participate. One dealer in particular had harsh words for the program and told us he would have to hold our "clunker" as well as the new car until they received a government check.
 
  Before leaving town, our (Berlin City) salesman Ben had told us not to wait too long because this was in fact a good program and they may soon run out of funding. Ben kept in touch with us and, as he predicted, the program stopped. Ben kept us informed and called us when funding became available again.   
 
  We went down and purchased our new car. In the signing papers, one of them stated that if we were not completely satisfied with the car we could return it within four days. Well, we really laughed and joked about this paper. As if someone would give you another new car. A little ludicrous we thought.   

  Well, as luck would have it, after driving the car for seven miles, we discovered problems with it. The next day, we returned to the dealer with the car, expecting confrontations.
 
  Mr. Bobby Hill, the manager, listened to our concerns. He took the car personally and brought it out to the shop. He came back a few minutes later and told us to go out on the lot and pick out another car. I was dumbfounded. We just looked at each other in disbelief. Was he serious? Absolutely!
 
   Luckily our car was a twin. We were able to get the exact same car. Within 2.5 hours we were on our way, having signed all paperwork again. We were in our new car with no questions asked.
 
   Thank you Berlin City Auto Group. Bobby Hill, Ben Lachance and all involved in making our new car a smooth transition for us.

The Lamontagne Family Berlin

Berlin Daily Sun,